FAQ

Answers to your questions

Everything you need to know about orders, shipping and your routine. Cannot find what you need? Our team replies within 48 hours.

Orders and shipping

How long does shipping take?
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Orders ship from Houston, Texas within 2 to 4 days.

Is delivery free?
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Yes. Shipping is free on US orders over $150.

Where is my order?
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Visit our Track my order page, or send us a message with your order number and we will help you.

Where do you ship from?
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Every order ships from our location in Houston, Texas.

Using our products

Can I use these products every day?
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Most routines are designed for daily use. Follow the directions on each product page.

Should I patch test first?
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Yes. Always patch test a small area of skin before first use, and stop using a product if irritation occurs.

Do I need sunscreen with my routine?
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Yes. Brightening ingredients can make skin more sensitive to the sun, so we recommend wearing sunscreen every morning.

Can I use several products together?
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Start with the lightest textures and finish with the richest. If you are unsure about combining products, send us a message and we will guide you.

Can I use these products during pregnancy?
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If you are pregnant or nursing, please speak with your doctor before using products that contain retinol or other active ingredients.

Choosing your products

Which product should I start with?
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Browse our categories on the home page or send us a message. We are happy to help you build a simple routine that fits your skin.

I have sensitive skin. What should I do?
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Patch test before first use and introduce one new product at a time. If you have a skin condition, please speak with your doctor before trying new products.

What are your bundles?
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Our Luminous Skin Bundles bring several products together in one order, so building a routine is simple.

Are your products made for every complexion?
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Our routines are made for every complexion and every routine. If you have a question about a specific product, our team is here to help.

Need help?

How can I reach your team?
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Email us at info@anolaskin.com or send us a message on Instagram.

How fast do you reply?
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We reply to every message within 48 hours.

Still have a question?

Send us a message and our team will get back to you within 48 hours.